Turn up the Volume on your Tealeaf Session Replay

Tealeaf Integration

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Tealeaf’s session replay data is a fantastic way to understand online customer behavior, website usability, navigation, clicks, form entry, and other website movements. However, there is limited context in terms of whose behavior you are observing, what they are trying to do or their appreciation of the overall website experience.

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Benefits

  • Use visitor segments and/or survey results to filter sessions of interest

  • Understand the experiential impact of specific website problems, sections and obstacles

  • Identify major issues by investigating low satisfaction scores, main reasons for failed task completion, and dislikes

  • Obtain visitor-led suggestions regarding potential improvements and fixes

  • Make more informed decisions about your ongoing website optimization efforts

  • Prioritize the needs of your most valuable visitors

  • Reduce guesswork, saving time and money

Features

Filter Tealeaf links in iPerceptions’ portal

When a visitor agrees to take an iPerceptions survey, iPerceptions captures the Tealeaf cookie which identifies that visitor’s unique session. At the same time, iPerceptions stores the web service link that connects to the corresponding session replay.

See the iPerceptions VoC data for each session

When you click to view one of the sessions within iPerceptions Advanced Business Intelligence Reporting, a call is made to open the CXConnect and show the replay instantaneously.

Manipulate iPerceptions’ VoC data within Tealeaf

In order for Tealeaf to be able to receive iPerceptions survey data, you must have the Tealeaf target page. With this parameter in place, survey data is automatically sent to Tealeaf as soon as the visitor completes the survey.

“We are now able to identify gaps in our customer experience using iPerceptions, then validate and understand the details behind the customer feedback thanks to Tealeaf. This integration has been invaluable to helping us optimize all of our online properties.“

Miguel Almaraz, User Experience Manager, Choice Hotels International

 

Tealeaf integration for $499 With an PROFESSIONAL plan.

Go to the PROFESSIONAL plan.