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GREAT FOR: Small businesses, blogs or just to see what you can do with the iPerceptions platform.
GREAT FOR: Small to medium sized businesses or individuals running their own website or blog.
GREAT FOR: Medium to large sized companies that want a complete Voice of Customer solution.
GREAT FOR: Large companies that want advanced insight with premiere VoC solutions and expertise.
From concept to launch, iPerceptions professional services leads the way. With decades of research experience, our team offers more than leading-edge insight and client service. We offer the industry’s foremost thought leaders invested in your success.
Choice Hotels
“We are now able to identify gaps in our customer experience using iPerceptions, then validate and understand the details behind the customer feedback thanks to Tealeaf. This integration has been invaluable to helping us optimize all of our online properties.”
-Miguel Almaraz, User Experience Manager, Choice Hotels
Driving innovation in the research industry, that’s what we do at iPerceptions. From our frameworks and methodologies to our outreach with the research community, we put our knowledge to work on your bottomline.
The iPSI Experience Framework is the leading measurement tool for assessing the complete online experience. Trusted by many Fortune 500 companies, iPSI offers an innovative experience framework, built on substantial research done in the field of human behavioral psychology.
Unlike offline satisfaction metrics which are twisted to accommodate online realities, the iPSI draws on a core set of Dimensions that span the entire online experience. From front-end site functionality all the way through to a site’s ability, iPSI helps sustain and grow brand loyalty.
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Determine site strengths and weaknesses, and where to prioritize resources and user experience design initiatives to improve site objectives
Monitor results of site changes, determine their impact and assess the overall customer experience
Stay ahead of the competition - benchmark your site’s performance with industry-wide overall iPSI scores
The iPSI Experience Framework is a perceptual framework that helps evaluate the online experience. It works by breaking down the experience into five different Dimensions with each Dimension containing three Attributes. Respondents can be asked questions relating to each Attribute providing insight into the performance of each Attribute, Dimension and then the overall customer experience.
The iPSI Experience Framework is available starting at Premium plan. To learn more about how it can improve your overall customer experience, visit our Knowledge section or call one of our experienced sales representatives on 1-866-669-5499.
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