How unsatisfied are your customers?
Our solutions allow companies to collect feedback from actual customers, in self initiated, real situations, allowing our clients to understand who is coming to their online channel, for what reasons, and how well they are able to complete their tasks. We are providing tactical and strategic decision support that is changing the way many of the world’s leading companies are doing business online.
iPerceptions' attitudinal analytic solutions continuously capture and measure the perceptions and attitudes of your actual website visitors' online experience in the context of their actual visit. Our webValidator Continuous Listening Solution and the iPerceptions Satisfaction Index (iPSI) help you get inside the hearts and minds of your visitors to discover the issues that matter most to them - in real-time and with exact details. You will know:
- What changes to the site will enhance your visitors' level of satisfaction
- Strengths and weaknesses of your visitors' experience
- Which, when, and why visitors are coming to your site
- Predict the key drivers of customer satisfaction and loyalty
- Track trends
- Create benchmarks to assess how your site stacks up against the competition
- Respond immediately and take action
What they say about us
“For over four years, iPerceptions' business intelligence solutions have provided our Internet marketing team with valuable insights and actionable information. From establishing brand buzz related to our 2003 Terry Tate Super Bowl promotion to simple site analysis, iPerceptions continues to develop amazing solutions that allow us to evaluate our own web initiatives as well as evaluate ongoing sponsorship opportunities. Their data is a significant asset to our overall online marketing efforts. ”
Reebok
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