iPerceptions - Customer Satisfaction Measurement

• October 19, 2009

  Retail/ E-Commerce Industry Report Q2 2009

  The report analyzes real-time feedback from over 360,000 visitors in order to identify the most important site issues and trends facing the retail industry as it prepares for the Holiday 2009 shopping season. With more than 88% of Americans planning to shop online in the upcoming holiday months (Shop.org, October 2009), the new report gives online retailers timely intelligence and directional guidance on optimizing the online experience.

  Download PDF(506 kB)
• August 11, 2009

  iPerceptions Releases Hospitality Industry Report Q2 2009

  This report analyzes real-time feedback from more than 123,000 visitors on hundreds of hospitality sites to identify the most important issues and trends facing the online hospitality industry as it strives to improve bookings, customer satisfaction and loyalty. The report gives hospitality marketers and site operators intelligence that can be used to optimize the online experience.

  Download PDF(562 kB)
• May 06, 2009

  iPerceptions “Hospitality Industry Report Q1 2009” Offers New View Into Traveler Behavior & Satisfaction Rates

  This report, which analyzes user-generated feedback from over 137,000 visitors to over 100 hospitality sites from January through March 2009, is the first in a series of quarterly reports from iPerceptions that deliver new insight into who is coming to hospitality websites, why they are there, what they came to accomplish, and how well they are able to complete their objectives.

  Download PDF(698 kB)
• July 24, 2008

  Top Concepts in the Web Analytics Blogosphere - May and June 2008

  Download PDF(252 kB)
• September 27, 2007

  Your Secret Brand Asset: Customers - Duff Anderson, VP of R&D, iPerceptions - September 28th, 2007

  Download PDF(95 kB)

What they say about us

“We have only one thing to say: WOW!”

Alcan

View All Testimonials