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Privacy Policy

Privacy Policy

Privacy Policy

Last updated: March 27, 2014

PREAMBLE

PLEASE READ THIS PRIVACY POLICY CAREFULLY. CAPITALIZED WORDS OR EXPRESSIONS SHALL HAVE THE MEANING ASCRIBED TO THEM IN THIS PRIVACY POLICY. IPERCEPTIONS® IS COMMITTED TO PROTECTING THE PRIVACY AND SECURITY OF ITS USERS BY MAINTAINING THE HIGHEST STANDARDS OF CONFIDENTIALITY AND SECURITY FOR ALL DATA COLLECTED FROM RESPONDENTS AS WELL AS SITE VISITORS, SUBSCRIBERS AND OTHERS USERS (“USERS”).BY USING, VISITING OR OTHERWISE ACCESSING THE WEBSITE OR THE SERVICES IN ANY WAY (INCLUDING BY RESPONDING TO SURVEYS OR OTHER COMMUNICATIONS RECEIVED FROM OTHER USERS OF THE WEBSITE AND/OR THE SERVICES, BY VIEWING, DOWNLOADING OR UPLOADING ANY CONTENT OR MATERIAL MADE AVAILABLE VIA THE WEBSITE OR THE SERVICES OR BY BROWSING),. YOU EXPRESSLY CONSENT TO THE COLLECTION, USE, DISCLOSURE AND PROCESSING OF INFORMATION, INCLUDING YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE TERMS OF THIS PRIVACY POLICY YOU HEREBY ACKNOWLEDGE TO HAVE READ AND ACCEPTED. YOU MAY OPT OUT AT ANY TIME IN THE MANNER DESCRIBED IN THIS PRIVACY POLICY, OR CHOOSE NOT TO PROVIDE AN ANSWER TO ANY GIVEN SURVEY QUESTION, IF ANY. 

iPerceptions has been awarded TRUSTe’s Privacy Seal signifying that this Privacy Policy and practices have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements including transparency, accountability and choice regarding the collection and use of Your personal information.
This Privacy Policy covers the Website but, the TRUSTe program only covers the information collected on the website located at www.iPerceptions.com and any and all sub-domains thereof, and does not cover information that may be collected through software downloaded from our Website or/and our collection of information on third party sites, if any. TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If You have questions or complaints regarding this Privacy Policy or practices, please contact us. If You are not satisfied with our response You can contact TRUSTe.

1. DEFINITIONS
Whenever used in this Privacy Policy, the following terms have the meaning ascribed to them below and all other terms not defined in this Section 1 shall have the meaning ascribed to them in this Privacy Policy:
“Customer” means iPerceptions’ customer to who iPerceptions licenses the Services.

1.1. “iPerceptions” means iPerceptions, Inc., located at 3575 Boulevard St-Laurent Suite 310 Montreal, Québec H2X 2T7 Canada or any other successor location.

1.2. “Privacy Policy” shall mean this privacy policy which may be changed in accordance with its terms. 

1.3. “Respondents” means survey respondents or other participants who interact with the Services as a result of such respondents’ or participants’ relationship with a Customer.

1.4. “Services” means any products and services provided to Customers by iPerceptions or by any of its agent, reseller or partner.

1.5. “Terms of Use” » means the current online Terms of Use issued by iPerceptions which may be changed in accordance with its terms, a copy of which can be found at the URL location provided below (or any successor URL thereof) or any other location iPerceptions may make available to You, which is incorporated herein by reference and which You, on Your behalf and on behalf of the other Users, if any, hereby acknowledge having read and accepted in its entirety:
http://www.iPerceptions.com/TermsofUse.html

1.6. “Website” means iPerceptions.com and any other website made available to You and Your Users and operated by iPerceptions or by its authorized third party hosting entity acting on behalf of iPerceptions, and any and all sub-domains thereof.

2. PRIVACY POLICIES OF THIRD PARTIES
Third party payment provider's and privacy statement of third parties (including, the Customers’), including security practices, may apply to Your information or when You respond to a survey. iPerceptions encourages You to read those privacy statements before providing Your information.

3. INFORMATION COLLECTION & USE

3.1. Information Provided by You as User
You may be asked on any Website how You heard about iPerceptions, to provide contact information in exchange for access to white papers or other downloadable content on our Website. iPerceptions may use this information for sales and marketing purposes, to respond to Your inquiry, or correspond with You if necessary.

3.2. Information Provided by Respondents
1) If You are a Respondent, iPerceptions may collect and store information from You on behalf of the Customer whose survey You have responded to.
2) The survey responses are owned and managed by the Customer. The Customer is responsible for the survey data.
3) If You have any question, You may contact the Customer directly as iPerceptions is not responsible for the content of the survey You have responded to or Your responses to it. 
4) the Customers may have their own privacy policies that detail how said Customers handle Your personal information or other information. iPerceptions encourages You to read carefully any such policy and learn about the privacy practices of those third parties.
5) As between You and iPerceptions, Your submission of personal information is voluntary and You may opt out of responding at any time. However, if You do respond, You consent to its provision to iPerceptions for the purpose of delivering the Services to our Customer.

3.3. Automatically Collected Information
1) iPerceptions gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, the IP addresses of Respondents, browser type, internet service provider (ISP), mobile carrier, mobile device, operating system, referring/exit pages, the URLs of sites from which an User arrives or leaves a website, date/time stamp, and clickstream data.  iPerceptions uses this information to analyze trends, to monitor the effectiveness of marketing efforts, including which websites refer the most people to iPerceptions, to deliver iPerceptions or third party advertising to Users, to administer the Website, to understand users’ movements around the Website, and to improve the quality of the Services and Website performance, to aid solving technical problems, and to gather demographic information about iPerceptions’ User base as a whole (The IP addresses are analyzed in the aggregate.)
2) iPerceptions uses “cookies” and other technologies to help personalize and improve the User’s online experience and the overall quality of the Services. A cookie is a small text file that is placed on Your computer’s hard drive or device by a web page server. Cookies cannot be used to run programs or deliver viruses to Your computer or device. Cookies are uniquely assigned to You and can only be read by a web server in the domain that issued the cookie to You.
3) iPerceptions may use a third-party tracking service that uses images, scripts, page tags (also known as web beacons) and other tracking technologies to track non-personal information about visitors to our Website in the aggregate. This data includes user statistics.
4) In the course of serving advertisements or optimizing the Services to Users, iPerceptions may allow authorized third parties to place or recognize a unique cookie on Your browser for the enhancement of Your User experience by providing more relevant advertising.

3.4. Information From Third Parties
iPerceptions may collect Your personal information from third parties when You authorize those third parties to share Your information with iPerceptions.

3.5. Other General Uses
1) iPerceptions may use Your information to provide Services to Customers, to establish or maintain business relationships or provide them feedback.
2) iPerceptions compiles data collected from its online surveys to produce benchmark reports for Customers as well as media and other interested parties. The information provided by Respondents on Customers’ online surveys is compiled and aggregated to create generic profiles of users of the websites being studied. Open-ended responses are compiled and reported as is. iPerceptions’ study process does not require iPerceptions to know nor to report the identity of any individual Respondent personally. Customers have the ability to export, share, or publish data from their surveys. iPerceptions provide various features to export, share, or publish Your survey questions, responses, and results in summary or detailed format. iPerceptions may also use Customer information, including online survey questions and Respondents’ responses, as well as aggregated data iPerceptions collects through survey results to help analysis and to help IPerceptions provide and improve the Services.
3)Analytics tracking code is used to support Google Analytics for Display Advertising enabling Google Analytics to collect data about Your traffic via DoubleClick cookie (in addition to data collected through the standard Google Analytics implementation). The enabled features are a) Remarketing (a feature that allows iPerceptions to reach people who have previously visited our Website, and show them relevant ads when they visit other sites on the Google Display Network), b) Google Display Network Impression Reporting, c) DoubleClick Campaign Manager integration d) Demographics and Interest Reporting, and e) other related features which may be enabled from time to time.
iPerceptions has implemented and uses Remarketing with Google Analytics allowing iPerceptions to deliver a more personalized experience by displaying content specific advertisements to visitors that have previously visited iPerceptions website when those visitors go to other websites. iPerceptions uses data from Google's Interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics allowing iPerceptions to understand user preferences, improve its websites, and other business purposes to better serve You.
iPerceptions and third-party vendors, including Google, use first-party cookies (such as Google Analytics cookie) and third-party cookies (such as DoubleClick cookie) together 1) to inform, optimize, and serve ads based on visitors past visits to iPerceptions website and/or 2) to report how iPerceptions ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to iPerceptions' site. Third-party vendors, including Google, may show iPerceptions' ads on sites across the Internet.
Opt-Out or Change Preferences of Display Advertising and Remarketing
Using the Ads Settings (https://www.google.com/settings/ads) (or any successor URL), you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager, or you can permanently opt out of the DoubleClick cookie by installing the DoubleClick opt out extension. You can also prevent your data from being collected and used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout/) (or any successor URL).
If You do not wish us to accept cookies, You may set your browser to refuse cookies, or notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.

4. INFORMATION DISCLOSURE
iPerceptions takes the privacy of Users seriously, and does not sell, trade, or otherwise transfer to outside parties Your personal information, except in the following limited circumstances:
1) information You expressly consent to be shared;
2) when relating to anonymized information (individuals cannot be identified by it);
3) when You decide to make the information indexable by search engines, to share or to distribute the information to people or otherwise to make it available to the public;
4) to share the information iPerceptions collects on Customers' behalf with the Customer iPerceptions has collected the information on behalf of;
5) to satisfy any applicable law, regulation, legal process or enforceable governmental request within or outside Your country of residence when iPerceptions has a good faith belief that the law requires it;
6) to enforce this Privacy Policy, the Terms of Use, or a service agreement, including investigation of potential violations thereof;
7) to detect, prevent, or otherwise address fraud, security or technical issues, or protect the operations or Users;
8) to protect the rights, property or safety of iPerceptions, the Users, the public, or others;
9) in connection with an acquisition, merger, change in control, debt financing, reorganization, sale of assets, bankruptcy or other change of iPerceptions’ corporate structure or status.

5. ACCESSING, CHANGING OR DELETING YOUR INFORMATION
You need to contact the Customer if You want to access, update, or delete Your survey responses. iPerceptions cannot provide You with this access since survey responses are the Customer's information. In other situations, iPerceptions will endeavor to fulfill requests to correct, update or delete Your information unless such information is required to be retained by law, for legitimate business, technical or security purposes (such as storage in backup media created as part of our routine system backup procedures, or if jeopardizing the privacy of others) or, as provided in this Privacy Policy.

6. CHILDREN
iPerceptions’ surveys and Website are not designed or intended for use by children under 13 and iPerceptions does not intentionally or knowingly collect data from children under 13 or allow them to register, although the sites we survey may offer children’s services for purchase by adults. If You are under 18, You should not participate in surveys or use any Website unless a parent or guardian is present. Children under 13 may not submit any information to iPerceptions, and if iPerceptions discovers that it has inadvertently gathered any such information for a child under 13 or such child has created an account, iPerceptions will take steps to delete any such information and close that account as soon as possible. Children over 13 should only provide iPerceptions with information if they have explicit permission from a parent or legal guardian. If Your child has submitted information, and You wish to review, change and/or delete such information as well as refuse to allow any further collection or use of the child’s information, or if You have reason to believe that this has occurred involving a child under 13, please contact iPerceptions.

7. BLOCS, FORUMS, TESTIMONIALS
1) If any Website offers publicly accessible blogs or community forums, You should be aware that any information You provide in these areas may be read, collected, and used by others who access them. To request removal of Your information from our blog or community forum, contact iPerceptions.
2) iPerceptions post testimonials on the Website that You may submit to iPerceptions from time to time. iPerceptions always request permission to post Your testimonial on the Website, and iPerceptions may use Your information to contact You for the purpose of requesting such permission.

8. EU SAFE HARBOR FRAMEWORK
1) iPerceptions participates in the EU Safe Harbor Privacy Framework as administered by the United States Department of Commerce.  As part of our participation in the safe harbor, iPerceptions has agreed to TRUSTe dispute resolution for disputes relating to our compliance with it.  To learn more about the Safe Harbor program, and to view our certification, please visit http://www.export.gov/safeharbor/.
2) Any questions, comments or complaints about the data practices of Customer for whom iPerceptions stores or processes data should be addressed to that Customer. If You have any questions or concerns regarding this Privacy Policy, including the Safe Harbor Privacy Framework, You should first contact iPerceptions.  If You do not receive acknowledgment of Your inquiry or it is not satisfactorily addressed, You may raise Your complaint with TRUSTe by Internet at https://feedback-form.truste.com/watchdog/request, by fax at 415-520-3420, or mail at Watchdog Complaints, TRUSTe, 55 2nd Street, 2nd Floor, San Francisco, CA, USA 94105.  If You are faxing or mailing TRUSTe to lodge a complaint, You must include the following information: the name of company, the alleged privacy violation, Your contact information, and whether You would like the particulars of Your complaint shared with the company.  For information about TRUSTe or the operation of TRUSTe's dispute resolution process, see http://watchdog.truste.com/pvr.php?page=complaint&url= or request this information from TRUSTe at any of the addresses listed above.  The TRUSTe dispute resolution process shall be conducted in English.

9. SECURITY STATEMENT
1) iPerceptions takes the security of the data collected very seriously, but the Internet not being a secured environment nor any system being completely foolproof, iPerceptions does not warrant that information may not be accessed, copied, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards despite the security protections iPerceptions undertakes. iPerceptions uses secure server hosting locations with 24×7 security and monitoring, firewall protection, controlled access and encryption technology to protect Your data. The secrecy of Your password is Your responsibility.
2) iPerceptions offers the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our PCI Compliant Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, information such as credit cards numbers is not stored on our servers.
3) iPerceptions takes reasonable security measures to protect against loss and misuse, as well as unauthorized access, alteration, disclosure or destruction of personal information. These measures include internal reviews of our data collection, storage and processing practices and security practices.
4) iPerceptions restricts access to personal information to iPerceptions employees, contractors and agents who need to know that information in order to operate, develop or improve the Services. iPerceptions takes reasonable efforts to ensure all parties comply with confidentiality obligations.

10. CHANGES
iPerceptions reserves the right to modify this Privacy Policy at any time, so please check for change notices on a regular basis. If iPerceptions decides to change its Privacy Policy in a material way, iPerceptions will notify You by means of a change notice on its Website so that You may access and review the changes to this document in advance of Your continued use of the Services or iPerceptions may, in its sole option, notify You by email of those changes. If You object to any changes, You may cancel, deactivate Your account, if any, or not respond to a survey. If You do not cancel, deactivate Your account, if any, or if You respond to a survey, and by continuing to use the Services after notice of change has published on a Website or has been sent to You, You will be considered as having expressly consented to the changed terms or practices.

11. OPTING OUT OF COMMUNICATIONS
Except as expressly provided otherwise in this Privacy Policy, You and other Users have the right  to opt out from receiving future communications in accordance with this Section, including for no longer receiving email invitations to take surveys which are sent by iPerceptions on behalf of Customers, You can contact us (see Contact Us Section 13.2), or follow the unsubscribe instructions included in each promotional email, if any, sent to You by selecting the opt-out link in the email.

12. LINKS TO OTHER WEBSITE
The Website may contain links to other websites that are not owned or controlled by iPerceptions. Please be aware that iPerceptions cannot control the activities of third parties and iPerceptions doesn’t accept any responsibility for the privacy practices of such other websites and such third parties may not adhere to the same privacy policies. iPerceptions encourages You to be aware when You leave the Website and to read the privacy policies of each and every website that collects personally identifiable information.

13. GENERAL PROVISIONS

13.1. Notices
1) Notice to iPerceptions
Any notice provided to iPerceptions pursuant to this Privacy Policy should be sent to iPerceptions, Inc. 3575 Boulevard St-Laurent Suite 310 Montreal, Quebec H2X 2T7, Canada, Attention: Legal Counsel.
1) Notice to You
iPerceptions may, at its sole option, provide You with notices, including those regarding changes to this Privacy Policy, by email, regular mail, text message, postings on or within any of the Website.
13.2. Contact Us
If You have questions related to this Privacy Policy, please email us at: info@iPerceptions.com, write or send Your fax at:

iPerceptions Inc.
3575 Boulevard St-Laurent
Suite 310
Montreal, Québec
H2X 2T7
Canada
Fax: 514-484-2600

Attention: Information Officer.