The iPerceptions Satisfaction Index
The iPSI is derived from satisfaction and experience data obtained from over four million actual visitors, on over 700 projects for Fortune 2000 websites across ten industry verticals, and contains over 60 million data points. Underpinning it is an innovative perceptual framework, built on substantial research done in the field of human behavioral psychology. Unlike offline satisfaction metrics that have been twisted to accommodate online realities, the iPSI is built on a core set of Attributes that span the entire online experience, from front-end site functionality all the way through to a site’s ability to sustain and grow brand loyalty. Moreover, the iPSI is the first metric to successfully bridge the link between quantitative survey results and qualitative customer feedback. The result is a metric that speaks to a holistic, 360 degree view of the online experience.
For more information on how the iPerceptions Satisfaction index can help you make the right decisions, contact one of our solutions specialists.
What they say about us
“The webValidator provided us with timely, in-depth and actionable feedback on who our web site users are, what they hoped to accomplish and how easily they were able to make a purchase. The results allowed us to focus our efforts in areas we know will generate a positive return like increasing the value of each online transaction - therefore increasing the site's ROI. The sector reports are a real bonus and help us benchmark our site with others sharing our space. ”
Toshiba
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