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“After doing our due diligence in researching a solution that would allow us to hear the voice of our customers, iPerceptions’ best practices approach to customer satisfaction provides us with an in-depth ability to hear what our customers are saying about Videotron.com and work to optimize their online experience. We are keen to employ the iPerceptions Satisfaction Index (iPSI) in all online strategies, making our customer experience the best it can be. ”
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