Forrester's Forum For Customer Experience Professionals
MONTREAL, QC – April 18, 2013 – iPerceptions Inc., a leading provider of online Voice of Customer (VoC) analytics derived from actual visitor feedback, today announced the release of their ‘Online Satisfaction and Experience in the Hospitality Industry’ report for Q4 2012.
The report discovered that there has been significant growth of visitors to hospitality and tourism websites coming from email links, up from 1% in Q1 2012 to 9% in Q4 2012.
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