iPerceptions - Customer Satisfaction Measurement

“Ongoing monitoring and reporting of online visitor feedback using iPerceptions' webValidator solution, as well as diligence in pursuing trend changes and investigating the details has made all the difference in the satisfaction of our customers.”

“At Mercedes-Benz, we’re committed to responding to our customers faster and more effectively. By teaming with iPerceptions, we can now combine detailed, actionable insights gained through their Voice of Customer solution with industry-specific intelligence provided by their Automotive Program to create a better online experience for our customers.”

“We are definitely placing a higher priority on addressing areas of concern which came up as key issues in failure to complete task. It will be key to see improvements in satisfaction once high-level changes are rolled out and if there is a correlation with brand loyalty and user engagement.”

“Our iPerceptions analyst delivered a com­prehensive presentation of results from the canada.com survey. The information has been well received and is helping us to pri­oritize initiatives based on where we would see the greatest improvement in customer satisfaction.”

“iPerceptions’ new Interactive Dashboard is a great tools for anyone who wants to get maximum value from their analytics data…I particularly like the interface and the ability to easily drill down into the data at will. This is a job very well done by iPerceptions”

“The collaboration with iPerceptions has allowed us, for the first time, to define our audience and better understand their many motivations for visiting the site. This knowledge, alongside our ongoing relationship with iPerceptions, will help us direct our efforts to improve on our already high satisfaction ratings.”

“We have only one thing to say : WOW!”

“iPerceptions gives us valuable insight into who our online users are, and what they want to accomplish on our websites. This type of actionable data will help us further improve our user experience and exceed our visitors’ expectations online.”

“Since deploying the [iPerceptions] solution, Intuit has seen a steady improvement in conversion—it's up 15 percent on average. In addition, customer satisfaction rates have increased an average of 10 to15 percent.”

“IDG is focused on offering readers the very best experience at every online property. To do this, we need to know why our readers are there, what they want, how we are doing and what we can improve. iPerceptions is a way to get inside the hearts and minds of our readers to get the intelligence we need to drive our business forward in a competitive market.”

“Engaging our customers through viral media channels, social networks and our own Web site is increasingly important as we strive to reach buyers and sellers wherever they are consuming news and information. By tapping the real voices of our customers, iPerceptions is able to provide insights that can impact every part of our online marketing mix.”

“iPerceptions has helped us to understand who is coming to our site, why they've come, and whether or not they've been able to complete the tasks they set out to do. As a result, we've been able to gather extremely tactical data that has given us a great deal of insight into both cgi.com and its future evolution.”

“After doing our due diligence in researching a solution that would allow us to hear the voice of our customers, iPerceptions’ best practices approach to customer satisfaction provides us with an in-depth ability to hear what our customers are saying about Videotron.com and work to optimize their online experience. We are keen to employ the iPerceptions Satisfaction Index (iPSI) in all online strategies, making our customer experience the best it can be.”

“We have been conducting online Web research for EDS clients since 1997, but the results were paper-based and thus time-consuming to analyze. What iPerceptions provides is a best-of-breed online research tool with all Web-based analytics and reporting.”

“We've been extremely pleased by the insights and knowledge we've gained working with the research analysts at iPerceptions. The stream of knowledge that flows from their monthly update reports continuously helps us prioritize our efforts to hone in on the key groups that are most valuable to our client's business.”

“We constantly monitor feedback from our web site visitors and guests to ensure their online experience at our site far exceeds their expectations. This difficult and challenging task is made easier with help and support from the hospitality sector specialists at iPerceptions who provide a turn-key business intelligence solution”

“iPerceptions' webValidator gave us deep insights into how different types of users valued their experience when they came to our site. Significant differences in perceptions emerged when comparing first time users, vacationers and business travelers. It gave us the ability to strategically focus our next round of site developments based on priorities to maximize our targeted visitors' experiences.”

“The webValidator is invaluable in keeping us 100% focused on meeting our consumers' and advertiser's needs & expectations.”

“For over four years, iPerceptions' business intelligence solutions have provided our Internet marketing team with valuable insights and actionable information. From establishing brand buzz related to our 2003 Terry Tate Super Bowl promotion to simple site analysis, iPerceptions continues to develop amazing solutions that allow us to evaluate our own web initiatives as well as evaluate ongoing sponsorship opportunities. Their data is a significant asset to our overall online marketing efforts.”

“iPerceptions' customer satisfaction metrics are an extremely valuable addition to our existing web analytics program. Their webValidator solution provided our entire team with real-time access to critical decision-support data that helped us get a better understanding of our customers and their purchasing habits”

“The webValidator provided us with timely, in-depth and actionable feedback on who our web site users are, what they hoped to accomplish and how easily they were able to make a purchase. The results allowed us to focus our efforts in areas we know will generate a positive return like increasing the value of each online transaction - therefore increasing the site's ROI. The sector reports are a real bonus and help us benchmark our site with others sharing our space.”